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Post by joneve on Aug 1, 2013 15:02:10 GMT
Around £60 it looks like.
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Post by Radchenister on Aug 1, 2013 15:04:13 GMT
Why are you dealing with Reading Jon, I would use Birmingham as they are on the ball there. I think you're finding out the difference between someone in customer services who obviously doesn't have a clue what they're on about, as it's either a faulty crank / or incorrect fitting of pedal (that you didn't do yourself). I've ridden with you and you're about 4 stone lighter than me; fair to say you're not as powerful either (yet anyway ) - mine has had far worse treatment before I changed it, still worked fine though. Changed mine mainly for better gear changes, although the stiffness is a bonus, the other one is workable and mine didn't fail, it was just retired ... I'd say a few of us heavyweights have given the original cranks far more abuse than you are able to dish out at the mo'. Someone suggesting it's your usage and the bike is not up to it is talking rubbish and should be told so; in fact this is tantamount to saying the cranks are not fit for purpose ... in which case, they should recall the lot . I would ring Matt at Birmingham and talk to him, ask for the workshop - time it right and you'll be there in no time from Gloucester - he'll have it in and fix it as he sees fit; you'll be using someone who knows their stuff, if you do have to go to a store, then go to one that talks sense. Other than that, a quick solution is to bring it here and I'll fit my old crank and even give you one of the pedals that have never been used this end (from 2 T3s) - should take about 2 minutes.
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Post by DelB on Aug 1, 2013 15:04:43 GMT
Around £60 it looks like. Well, never let it be said that us Scots are tight. I'm prepared to Paypal money to you to buy one, if you're happy to accept the gesture?
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Post by joneve on Aug 1, 2013 15:09:35 GMT
Around £60 it looks like. Well, never let it be said that us Scots are tight. I'm prepared to Paypal money to you to buy one, if you're happy to accept the gesture? I'm never one to look a gift horse in the mouth, but that would surely be too much, Del! I know we go back a bit from ye olde Golf Monthly days, but I'm not sure when I'd be able to re-pay you for said kind gesture.
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Post by captslog on Aug 1, 2013 15:11:34 GMT
It's a shame the Soras have gone from Merlin, they were about £33 at the time.
I'm guessing that the pedal was crossthreaded when it was first put in, BUT then taken out and fitted correctly. However, this left it weak and it 'went' the first time you used it in anger.
As for the reply from them, no way! You should be able to stand up on it all day without any issues, once pedals are screwed in they are almost one unit. they are just doing a bit of bottom covering.
What i can't figure out is why they can't send you another "Dunce" chainset.
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Post by joneve on Aug 1, 2013 15:12:08 GMT
Why are you dealing with Reading Jon, I would use Birmingham as they are on the ball there. I think you're finding out the difference between someone in customer services who obviously doesn't have a clue what they're on about, as it's either a faulty crank / or incorrect fitting of pedal (that you didn't do yourself). I've ridden with you and you're about 4 stone lighter than me; fair to say you're not as powerful either (yet anyway ) - mine has had far worse treatment before I changed it, still worked fine though. Changed mine mainly for better gear changes, although the stiffness is a bonus, the other one is workable and mine didn't fail, it was just retired ... I'd say a few of us heavyweights have given the original cranks far more abuse than you are able to dish out at the mo'. Someone suggesting it's your usage and the bike is not up to it is talking rubbish and should be told so; in fact this is tantamount to saying the cranks are not fit for purpose ... in which case, they should recall the lot . I would ring Matt at Birmingham and talk to him, ask for the workshop - time it right and you'll be there in no time from Gloucester - he'll have it in and fix it as he sees fit; you'll be using someone who knows their stuff if you do have to go to a store then go to one that talks sense. Other than that, a quick solution is to bring it here and I'll fit my old crank and even give you one of the pedals that have never been used this end (from 2 T3s) - should take about 2 minutes. Rad, my thoughts exactly. I have no idea why I'm dealing with Reading. I emailed the central customer services - they must have passed it on to Reading as I mentioned that I bought the bike from there 3 weeks ago. Kind of you to offer me your old crank set, but Del’s offer seems a bit more favourable at this point
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Post by DelB on Aug 1, 2013 15:13:06 GMT
Well, never let it be said that us Scots are tight. I'm prepared to Paypal money to you to buy one, if you're happy to accept the gesture? I'm never one to look a gift horse in the mouth, but that would surely be too much, Del! I know we go back a bit from ye olde Golf Monthly days, but I'm not sure when I'd be able to re-pay you for said kind gesture. I never said I expected it to be repaid. I'll leave it up to you mate. PM me if you prefer. Why not take up Rads offer in order to get you mobile again in the short term?
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Post by Radchenister on Aug 1, 2013 15:18:33 GMT
Jon, that's fine but remember you need the BB and probably additional spacers to do the job right and I think your pedal is screwed as well, so that needs looking at, may as well source some road pedals, which also means shoes as well.
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Post by joneve on Aug 1, 2013 15:35:30 GMT
Jon, that's fine but remember you need the BB and probably additional spacers to do the job right and I think your pedal is screwed as well, so that needs looking at, may as well source some road pedals, which also means shoes as well. As always, you raise a good point sir! And as Del suggested, I may take you up on your offer to get me back on the road in the short term (at the very least) and it will also provide me a chance to get a better understanding of how the bike bolts together! As much as I’d love shoes and proper pedals, I really don’t have the funds to do so right now – though they are top of the priority list, I can assure you!
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Post by Radchenister on Aug 1, 2013 15:44:37 GMT
Well then there's absolutely no point in having Sora crankset then, as any benefit is negated by the pedal and shoe situation.
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Post by joneve on Aug 1, 2013 16:03:50 GMT
Well then there's absolutely no point in having Sora crankset then, as any benefit is negated by the pedal and shoe situation. Good to know! As I said, pedals and shoes are the first upgrade on the agenda. Followed swiftly by a new crank/chain set, I reckon, but if you're happy to let me "borrow" the crank you took of yours, that would be most kind.
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Post by Radchenister on Aug 1, 2013 16:13:05 GMT
No problem, it's sat doing nothing here - just need to PM me when likely to come as need to borrow crank breaker off mate.
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Post by Deleted on Aug 1, 2013 18:13:21 GMT
That is an absolutely appalling reply from Decathlon. I do hope I don't get a similar reply from them with my problems.
I'd expect them to at least just post a new crank arm out to you due to the nature of the problem. It's a £5-10 part as the whole chainset is £25 on their site.
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Post by Deleted on Aug 1, 2013 18:13:26 GMT
Glad the local guys can help you.
A bit cheeky of them to suggest the cranks are not suitable. I've had my bike, possibly longer than most here, and nothing like this has happened thankfully. Sprinting, riding on the pedals and alot more. They clearly are trying to cover a mess up by someone. Not sure how it can be anything other than cross-threading really.
I wouldn't let this go but they are fair in asking you take the bike for inspection; any retailer will ask that of you and this is a good case in example that although Decathlon has a great bike for purchase, be wary if you live very from a branch and something goes wrong.
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Post by Deleted on Aug 4, 2013 7:22:15 GMT
Plus to add to what others have said you're covered for 6 years under the sales of goods act and they will have to put it right as within 6 months the fault is theirs to prove (anything over 6 months the onus is then on you, e.g. a letter from a bike mechanic saying the fault was inherent in the bike irregardless of fair usage/wear & tear).
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