arranj
Peloton Rider
Posts: 281
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Post by arranj on Jul 13, 2013 17:49:47 GMT
Totally, utterly, disappointing Collected my beauty (Triban 5a), got her home after 2 hours of sitting still on the motorway, then we went out on our maiden voyage... I cycle around 400 metres, BANG!!!!!!!!!!!!!!!!!!!!!!!! Hmm I thought, that's strange...I'm not that heavy...(tyre at 90 psi) Get home and take a look at the tyre and tube, just a slice down the side of the tube where it went bang. I then being as prepared as I was switched tubes and put another tube in. I then study the wheel to make sure all is fine, nope the tube is pushing the tyre off the rim... Ring Decathlon to be politely informed that I've put the tube under the bead on the tyre and that they can give me a free inner tube under warranty! if I do another 160 mile round trip to them, oh and they can fit it for me. Study the broken innertube and compare to current tyre bulge...same place exactly. So...what do I do now? is it a tyre defect? Should I just go and buy new tyres or try and get goodies from decathlon??
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Post by zoltansocrates on Jul 13, 2013 18:39:20 GMT
From what info i can garner it sounds like the tyre wasn't fitted properly hence the bulge It is however your responsibility to ensure its safe before each ride, new or not so if you went out there with the tyre off the rim its on your own head Bit of a pisser when you've just bought it but to be frank even a replacement inner tube is more than I'd expect
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Post by Radchenister on Jul 13, 2013 18:50:16 GMT
I would suggest ZS that our new member (the OP) takes this up directly with Decathlon?
Problems will always happen even with the most refined kit and they have ways of dealing with it.
As for 'getting goodies' ... hmmm - I'm a believer in playing it straight, karma rules, how a company deals with its customers and what customers it attracts as a consequence is a symbiotic relationship.
Most of us are happy, the odd issue is inevitable, give Decathlon the ability to resolve it is my suggestion.
No point in this forum interjecting.
The distance is an issue of course but this factor was in the purchasers camp more than the suppliers - shouldn't necessarily be a problem unless made to be one, how come it's perceived to be so now but not when purchasing?
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Post by bandit3 on Jul 13, 2013 18:58:14 GMT
When mine arrived in the box the front tyre was not fitted correctly
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Post by Radchenister on Jul 13, 2013 18:59:29 GMT
Wrong way round?
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Post by bandit3 on Jul 13, 2013 19:03:06 GMT
No about 2" of tyre not seated properly pushed out when inflating it I guess
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Post by oldtimer on Jul 13, 2013 20:35:26 GMT
My T3 went bang (tube and tyre both had 1 inch split) and wire bits showing through tyre.... split parallel to rim. Hadn't touched it since buying, and replaced tube and tyre .......... no problems since.
Suspected factory/shop problem, but at 100 mile round trip, just put up with it.
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Post by oldtimer on Jul 13, 2013 20:36:37 GMT
Meant to say 'bang' on only the second trip out after buying: first run was 5 km, and on second trip was only 2km up the road.
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Post by zoltansocrates on Jul 14, 2013 11:09:29 GMT
I would suggest ZS that our new member (the OP) takes this up directly with Decathlon? Problems will always happen even with the most refined kit and they have ways of dealing with it. As for 'getting goodies' ... hmmm - I'm a believer in playing it straight, karma rules, how a company deals with its customers and what customers it attracts as a consequence is a symbiotic relationship. Most of us are happy, the odd issue is inevitable, give Decathlon the ability to resolve it is my suggestion. No point in this forum interjecting. The distance is an issue of course but this factor was in the purchasers camp more than the suppliers - shouldn't necessarily be a problem unless made to be one, how come it's perceived to be so now but not when purchasing? unless there is an issue with the wheel itself, something that is causing punctures, then id say the rider is at fault for not ensuring the tyre/tube are fitted correctly- ESPECIALLY- if the bike has been delivered - those in transit gremlins unseating tyres how dare they its a reason that i dont distance buy. at the end of the day do we not all check our tyres and brakes before we go out?
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Post by joneve on Jul 14, 2013 11:24:38 GMT
I would suggest ZS that our new member (the OP) takes this up directly with Decathlon? Problems will always happen even with the most refined kit and they have ways of dealing with it. As for 'getting goodies' ... hmmm - I'm a believer in playing it straight, karma rules, how a company deals with its customers and what customers it attracts as a consequence is a symbiotic relationship. Most of us are happy, the odd issue is inevitable, give Decathlon the ability to resolve it is my suggestion. No point in this forum interjecting. The distance is an issue of course but this factor was in the purchasers camp more than the suppliers - shouldn't necessarily be a problem unless made to be one, how come it's perceived to be so now but not when purchasing? unless there is an issue with the wheel itself, something that is causing punctures, then id say the rider is at fault for not ensuring the tyre/tube are fitted correctly- ESPECIALLY- if the bike has been delivered - those in transit gremlins unseating tyres how dare they its a reason that i dont distance buy. at the end of the day do we not all check our tyres and brakes before we go out? He drove 160 miles to get it from the Southampton store IIRC.
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arranj
Peloton Rider
Posts: 281
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Post by arranj on Jul 14, 2013 11:43:59 GMT
I wasn't putting down the Decathlon store of brand, just that the bikes are safety checked before they leave the store and a blow out within 400 metres, well I am a little miffed because I'd already driver 160 miles but no biggie.
I presumed it was just a tyre fault however I managed to sort it by rotating the tyre around the rim a bit, now it doesn't seem to be affected by it. Went out for a ten minute spin and clocked up my first couple of miles on it, it flies!! Little twitchy with the 23's though.
I will however be getting better tyres and tubes just so ensure I can keep mobile.
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Post by Radchenister on Jul 14, 2013 18:43:19 GMT
There we go arranj, not worth sweating over, these things happen. Decathlon can post you a replacement if necessary; they're not bad tubes and tyres in actuality, perhaps not necessarily 'the best' but nothing much wrong with them either - even the best go wrong as well. No one at fault necessarily, 't'is the way it is with rubber - even F1 cars blow the odd shoe within the first few miles sometimes. Stay classy !
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arranj
Peloton Rider
Posts: 281
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Post by arranj on Jul 16, 2013 8:13:19 GMT
And I thought it was fine now...upon checking my tyres for my first commute, the same part of the tyre (now opposite the valve, is still sticking it's ugly head over my rim So had to use the MTB again...!!! Itching to ride it now, literally, done a total 1.7 miles since I got it Saturday!!! Going to order some tyres this morning, Gatorskins (Standard or folding? Hardshell?)? Grand Prix 4000s? Grand prix 4 seasons? Any help appreciated!
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arranj
Peloton Rider
Posts: 281
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Post by arranj on Jul 16, 2013 8:16:05 GMT
Oh also, will 25's fit the Triban 5a, guy in the shop said it would be tight...?!
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Post by zoltansocrates on Jul 16, 2013 12:52:50 GMT
Oh also, will 25's fit the Triban 5a, guy in the shop said it would be tight...?! should be fine with 25s arr but watch out for clearance at the forks, itll be getting a bit tight but should be ok anything above a 25 and the tyre will be grinding on the forks have you taken the tyre off, tube out, straightened the tube up and reinstalled? it sounds like you have a kinky tube issue tbh
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