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Post by martin122 on Jul 26, 2017 19:27:14 GMT
I have been using KMC chains since i have been cycling about 4 years now and never a problem,until a few months ago when i kept having problems changing up,and on closer inspection found that the chain was split. I always keep a record on strava of new components fitted to both bikes,this chain had only done 3000 miles and was 12 months old because it was fitted to my Wilier. I emailed KMC with a picture of the split chain and they emailed me back within 3 hours asking me fill in a warranty form which i did,hour later they mailed me and ask that i return the chain back to them in the netherlands,they also mailed me a postage paid label that i downloaded,packed up the chain and sent it back.I recieved a new chain in the post within 5 days. I have never had such good, quick customer service as i got from KMC Chains. I paid Β£23 for that original chain and i know i can get cheaper ones but after service like i got i would never use anything else. KMC CHAINS highly recommended. picture of split chain.
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Post by chas on Jul 26, 2017 19:46:16 GMT
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