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Post by Deleted on Nov 2, 2013 12:13:22 GMT
Just an update on my recent purchase of my a Triban 3 1st one replaced and refunded £150.00 no quibble. Still had trouble with derailleur on 2nd new bike, chain was constantly catching and gear change difficult despite paying to have reset. Took my bike into the Dales Centre in a Reeth who put on a much sturdier derailleur. Result one perfect bike again. Contacted Decathlon at a Sheffield and without a quibble have sent me a cheque for £30 for the new derailleur. Excellent customer service, won't hesitate to buy from them again
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Post by Deleted on Nov 2, 2013 13:02:45 GMT
I sometimes wonder if Surrey Quays is anything to do with Decathlon because their dreadful service is nothing like what you describe at Sheffield.
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Post by Deleted on Nov 2, 2013 22:21:15 GMT
I sometimes wonder if Surrey Quays is anything to do with Decathlon because their dreadful service is nothing like what you describe at Sheffield. Can't fault Sheffield, they've bent over backwards to sort my bike out. Move to Sheffield ?
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Post by Deleted on Nov 5, 2013 23:25:39 GMT
Aye, us Tykes know how to treat people! ;-)
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Post by ianmoss on Nov 8, 2013 14:36:21 GMT
Aye, us Tykes know how to treat people! ;-) "us Tykes" - where are you originally from? - Are you a Barnsley lad?
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Post by Deleted on Nov 8, 2013 18:25:57 GMT
Originally from Doncaster, Ian. I know Barnsley well though. I used to work out of an office at Newmillerdam, just up the road.
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