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Post by Deleted on Jun 11, 2013 18:12:00 GMT
just visited wednesbury store, all the bikes now have a LIFE-TIME WARRANTY, including the 2 red t3,s they have left, ( size 51), asked the young lad working in the cycle dept if it covered my t3 bought may 2012, reply was NO reason was he said purchased before june 1st 2013, so i pointed out to him the manufacture date on the red t3,s same as mine it turns out,so i says to him why are they covered + mine aint, same bike should be same warranty i would have thought, so i asks him if there was any-one who could explian why to me in store.........reply was .....his boss said it was company policy ,so is my bike of inferior quality to the 2 red t3,s in store as mine aint covered by the same warranty can they do this ? if so feel slightly cheated some-way
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Post by zoltansocrates on Jun 11, 2013 18:32:17 GMT
Why? They've only realised what we already know, the tribans are keepers Its a marketing thing that's all and at the end of the day, use it regularly and you'll want to upgrade soon enough
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Post by Deleted on Jun 11, 2013 19:57:10 GMT
hi i bought mine at end of may and got the lifetime warranty, they had it up advertised in the shop.
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Post by cbrdeano on Jun 11, 2013 20:29:19 GMT
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Post by Deleted on Jun 12, 2013 0:56:39 GMT
I purchased my from Warrington and 2 year warranty on 1 thing and 3 years on something else...poor short term memory. That was last Thursday. with 6 months servicing.
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Post by captslog on Jun 12, 2013 8:29:27 GMT
If you got a lifetime warranty when it came in on the 1st June (or you got it with your sale as a sweetener) then well done and good luck.
But there is no way you can expect the company to back date the offer to when you bought yours, regardless of whether it's the same bike with the same date of manufacture. If they suddenly knocked Β£100 off the selling price would you expect a refund because it's the same date of build? Or taking it further, if they raised the price by Β£100, would you then owe them that?
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Post by cbrdeano on Jun 12, 2013 10:17:33 GMT
To be honest - 5 year frame warranty and 2 years on everything else is hardly shabby by todays standards.
The frames will not have changed so I would expect my pre 1st june T3 to be of the same build standard as the ones with lifetime warranty.
And if a Β£300 T3 sorts me out for the next 5 years riding i will have nothing to complain about.
BTW - the lifetime warranty does NOT include carbon frames or carbon forks.
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Post by Deleted on Jun 12, 2013 19:24:08 GMT
I believe you get 6 years in most of the UK (7 years in Scotland) anyway under the Sales of Goods Act (if I remember rightly from working in retail 2/3 years ago). If anything were to go wrong over the 6 month mark, you'd just need proof that this was an inherent fault at purchase (a letter from an engineer/bike technician or even sometimes printouts of forum posts with other users encountering the same sufficed at where I worked).
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