Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 19, 2014 20:35:11 GMT
Hi doods, any advice on this? Had bike serviced by decathlon (their free, within-3-months-thing) and on next big ride, going downhill (probably hit a bit of a bump, not sure - happened too fast!) and there's a horrible noise and SURPRISE! The back wheel had come out of the dropouts and was dragging along. Got a flat at the same time, no idea what actually happened.
No (lasting) injuries, phew, but made me a bit nervy and it's not shifting well now.
Questions - would decathlon have taken off the back wheel during servicing? Is it plausible that it wasn't put back on tightly enough? I'm kicking myself for not checking it was tight before setting off.
Bahhhhh!
|
|
|
Post by ianmoss on May 19, 2014 21:40:38 GMT
firstly, glad you are OK...
Obviously the quick release was loose, either at the store or could simply have been knocked somewhere, who knows, I'm thinking, that the serveice would have been done on a stand, so the wheel would not stay in the dropouts unless it was tightened up. Further to that, you would have probably lifted the bike some time before your ride, again the wheel would have been trying to fall out.
You said you had a flat at the same time, probably dropped into a pot hole, (there's plenty around!) and caused a 'pinch flat'.
Is there anything obviously broken - the shifting could be a result of the cogs hitting the rear derailleur and maybe bending it.
Take it back to decca for a good check over.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 19, 2014 21:46:12 GMT
always a good idea to check skewers before setting off glad to here you were only shaken and no real damage i'm sure your post will be a reminder to not just myself on the importance of our safety checks...thanks.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2014 11:45:06 GMT
Thanks guys! Yes, I will make it part of the routine when setting out! I think the chain is rubbing on the sides of the derailleur and just needs adjusting a wee bit. I'll ask them to take another look and make sure everything is OK at the weekend. SUCH nice sunshine for riding in!!!!
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2014 17:49:50 GMT
I would have thought the wheel wasn't tightened up properly by Decathlon during the service.
You're very lucky to get off so lightly, Jen. I hired a mountain bike in Bulgaria and the rear wheel came loose as I was flying down a mountain side. The rash was pretty bad and my ribs hurt for months.
I'll always check now if anyone messes with my bike or if I hire one.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 21, 2014 8:59:43 GMT
Hard luck Jendog in one respect, but lucky in that you escaped potentially serious injury. I agree with DavyFY7. It seems more than coincidental that this occurred just after the service. Of course, if it was a result of their negligence, it is totally unacceptable to put the well being of customers at risk (for what it's worth, my personal experience of Decathlon's mechanics at the Surrey Quays store has been very poor).
Firstly I would complain to the store manager. For instance, I found Surrey Quays manager to be very cooperative. If you are still unhappy I would complain by email to David Daker, the commercial director (david.daker@oxylane.com). good luck.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 21, 2014 9:24:19 GMT
Glad you are ok after that Jen. I must confess to never checking mine before a ride but will in future.
|
|
|
Post by chas on May 21, 2014 10:10:13 GMT
The free 'service' is mostly a check of gear and brake adjustment I don't think they routinely take out the wheels unless there's an issue, but if you've not touched it it may have been loose from new. I don't properly check my bike before every ride, during cleaning is the best time for a thorough check, but I find dropping the bike from a couple of inches (on it's tyres)when I get it out highlights any loose parts by the sound.
|
|
|
Post by captslog on May 21, 2014 11:42:20 GMT
The free 'service' is mostly a check of gear and brake adjustment I don't think they routinely take out the wheels unless there's an issue, but if you've not touched it it may have been loose from new. I don't properly check my bike before every ride, during cleaning is the best time for a thorough check, but I find dropping the bike from a couple of inches (on it's tyres)when I get it out highlights any loose parts by the sound.+1 on that. I also regularly 'play the spokes', this is just giving the wheel a spin and trailing a thumb nail in them. The moment they don't all sound the (roughly)same is when I need to worry. I found a bust one on my old bike this way, not an easy visual spot if it's being held nicely at the hub end behind the plastic cassette shield.
|
|
|
Post by ianmoss on May 21, 2014 13:47:05 GMT
captslog you still have the cassette guard on, that's even worse than keeping the reflectors, get it off now!
|
|
|
Post by captslog on May 21, 2014 15:38:20 GMT
captslog you still have the cassette guard on, that's even worse than keeping the reflectors, get it off now! Nope. I had a cassette guard on, I took it off when I did the spokes. This is my rat-bike commuter I'm talking about here, "The Nail". To be honest, if I could have a guard on there, all to the good. The guard is far better than having to get the rear mech from out of the spokes at the side of the road on the way to work. It's not a good bike, and is set-up the best it will allow, but anything mechanical can always fail.
|
|