Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 4, 2014 5:55:04 GMT
I think the problem with shifting gears is not singular: here at decathlon France someone with the same issue... i use the google translate: " Purchased for comfort at first, I am not disappointed on this point. For cons, the chain rubs on the front derailleur signficativement at least 3 posiitons despite two settings decathlon workshops where technicians have just told me that it would be normal! Very unpleasant surprise for a group of this level!" Someone knows the exact date when will be available in the decathlon worldwide stores? At 6:00 say that at the mid/end august, is that true? PS: "and the reason for the delay...."
|
|
|
Post by Radchenister on Aug 4, 2014 6:45:55 GMT
@zzeezzy , sounds like there may have been a set up issue and no disrespect, as you've said it yourself, also a lack of experience combined here - we'll most likely never know to what extent the actual set up issue was a problem but a 105 groupo is not exactly untested kit, being the backbone of a huge number of budget racer's set ups all over the world - the cabling may have been off from the start, or something damaged or broken in transit, or by other punters but that's by the by, it's an issue that's easy enough to sort out and not really worth throwing in the towel over - you only needed to watch Geraint Thomas yesterday to understand that minor mechanicals are part of cycling. Bikes should of course come out the factory ready to roll but it's early days in the production line, so a glitch in the set up is I suppose foreseeable at times, shouldn't happen but it does - although to be fair to Deca, we don't have a report from the mech's to understand what actually happened. All a bit of a shame really, simple enough to remedy and you've just given up the chance of a lovely bike at the first hurdle. FYI, if you cross chain small to small, it's obvious to more experienced riders that you're going to challenge the smooth operation of the drive train - you're supposed to avoid this when riding, most compact users on here would have had the big front cog engaged when the rear was just over half way across the block when accelerating and do the opposite going up hills. It isn't the first time and won't be the last time a newbie bemoans a gearing issue on here, it's happened for all types of bike and consistently over time, rarely was it anything other than a simple tweak and when people learn the ways of bike gearing the problems are a lot less; bike gearing is pretty simple tech' really and does need to be tweaked at times, even on the top end group sets. Settling into road riding and gearing issues takes time, it's a similar type of thing to seeing a learner driver pondering what's wrong when stalling at take off, or burning the clutch, or kangarooing away from a junction - once they've learnt clutch control it's no longer an issue and they'll look back and laugh at their early efforts; we've all been there.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 4, 2014 9:10:11 GMT
I'd have to disagree. If I was a novice who had just shelled out £749 quid on a bike that rattled and clattered all over the place I would feel pretty disheartened. I didn't even know how to change the gears on the T3 when I rode it around the store prior to purchase. To blame lack of experience and giving up at the first hurdle is nonsense. If Decca's mechanics couldn't sort the issue after 2 attempts suggests a fault and no amount of experience will fix that.
True, a replacement bike may have differed but Decca seem incapable of sufficiently stocking their stores. I would have been fairly dejected if I had the same purchase experience as OP and took my money elsewhere.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 4, 2014 9:11:19 GMT
Thanks for the reply....
I didn't give up over the cabling issue, that was just at the start before I even had the opportunity to get it out of the shop.
Back to the gearing... I've already admitted I'm very much a newbie and it was my first road bike, the problem does sound very similar to what the poster above you has mentioned from that Deca France store.
I know partly the problem was down to me and using small and small was kind of meaningless, but I think I was just shocked with how much rubbing/rattling was happening in multiple gears, it wasn't just 1 or 2.
Maybe it would of helped if the mechanics had of advised me on how to use the cogs and shifting between gears effectively to reduce this... if it was purely down to me.. which I don't think so, they didn't ever offer this support.
It wasn't just the bike, I was disappointed with the whole service by Decathlon and the attitude of the mechanics seemed very amateur. Maybe I was part of the problem but they should of at least tried to give me help personally to avoid some of this issue in my opinion.
I have tried to check out some articles/videos on how I should effectively shift between gears, I have learnt a fair bit and I now know some of the issues I was perhaps causing needlessly. Do you know any good articles/video on this subject? Like I say I'm still very much new to road bike so not used to this type of gearing or shifting at all.
|
|
|
Post by Radchenister on Aug 4, 2014 9:15:35 GMT
You can disagree of course @germcevoy but it's a consistent thing with newbies on here - some have gone on to be quite the mech' over time. I think it's a little unfortunate but that's a £1.5K to £2K spec' challenging bike there and we don't actually know if it was a problem or not, or a perception of a problem - people wouldn't usually be getting a 105 compact groupo fresh as a newbie. For instance, I can take my perfect running bike (Tiagra compact) out the door right now and cross chain it so it sounds like a dodgy old tractor, then if I handed it to someone who knows no better, they'll think it's a dog of a bike.
|
|
|
Post by Radchenister on Aug 4, 2014 9:21:30 GMT
I think you've got a point @zzeezzy , staff and mech's probably assumed you knew more than you did - as normal with these things it often comes down to individuals - I don't think generally they're after stories like this and on the whole have been pretty decent to most.
|
|
|
Post by Radchenister on Aug 4, 2014 9:23:05 GMT
|
|
|
Post by Radchenister on Aug 4, 2014 9:27:24 GMT
|
|
|
Post by Radchenister on Aug 4, 2014 9:32:43 GMT
If you look at 1min:45secs closely on the second clip above, you'll see the chain clipping the front mech' - this is exactly the issue described as a problem by the OP ... so that's a pro rider, on an expensive bike, with an expensive groupo doing it ... but only doing it to demonstrate that it's the wrong thing to do.
|
|
|
Post by chas on Aug 4, 2014 9:46:04 GMT
The cabling issue is due to the bikes coming from France with the brakes the 'wrong' way round (front left) needing to be swapped round prior to sale. With most of the road bikes the outer cables are long enough to just swap round without having to remove the bar tape, but with the Alur the in line quick release and internal routing makes this a big job. With the Alur that I set up there was a minor issue with the front mech 'braze on' mounting which made it difficult to get it parallel with the chainrings. This took a bit longer to resolve, but would not put me off owning the bike.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 4, 2014 9:51:53 GMT
You can disagree of course @germcevoy but it's a consistent thing with newbies on here - some have gone on to be quite the mech' over time. I think it's a little unfortunate but that's a £1.5K to £2K spec' challenging bike there and we don't actually know if it was a problem or not, or a perception of a problem - people wouldn't usually be getting a 105 compact groupo fresh as a newbie. For instance, I can take my perfect running bike (Tiagra compact) out the door right now and cross chain it so it sounds like a dodgy old tractor, then if I handed it to someone who knows no better, they'll think it's a dog of a bike. But surely a mechanic in store would have been in a position to say 'you are doing it wrong' instead of spending an hour and a half working on the bike. Like I say, this might have been a faulty bike but without more in stock to replace it with or without mechanics with the knowledge to educate the customer then these factors are going to result in poor customer experiences.
|
|
|
Post by Radchenister on Aug 4, 2014 10:02:38 GMT
As I said before, there's a combination of factors here that IMO aren't reason enough to slate the bike. chas has expanded on the technical side, @zzeezzy has concluded he was asking the gearing to do more than it can (as demonstrated by GCN). As for staff conduct, who knows? ... 'the customer is always right' of course, although sometimes they're not, or only partially, or perhaps everyone's wrong, it is Monday after all lol .
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 4, 2014 10:52:26 GMT
I hope Decathlon do get their act together. From what I can see they haven't built upon the success of the original Red T3. These stock issues seem to be crippling them.
|
|
|
Post by Radchenister on Aug 4, 2014 11:12:33 GMT
I think they know that.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 4, 2014 11:20:26 GMT
I'm surprised everyone is struggling, in the midlands stores they seem to have them in, albeit not many at a few different sizes.
|
|