Deleted
Deleted Member
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Post by Deleted on Feb 25, 2014 6:59:11 GMT
Praise where praise is due.
I bought a CO2 pump and cylinders from Wiggle recently but unfortunately they sent the wrong cartridges.
On contacting their customer relations department I was told I could keep the original cartridges and that they would send out the correct ones the same day and they also gave me a 5 pound voucher as a token of goodwill.
The correct cartridges arrived the following day as promised. I am very impressed with the way this company handles customer relations and for one I will be using them again.
Needles
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Post by Whitestar1 on Feb 25, 2014 11:32:03 GMT
Nice one needles, I have never had any issues with them so haven't had contact with their customer services. Yet my son does miss the Haribo sweets, they stopped putting them into the packages. Anyone else missing them?
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Deleted
Deleted Member
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Post by Deleted on Feb 25, 2014 14:20:31 GMT
I think the online cycling shops look after us pretty well when compared with other online shopping experiences. I am nearly always impressed with the speed of service, packaging and communications. Quite a few offer free postage as well which can make a difference. Long may it continue.
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Post by jdebs on Feb 25, 2014 15:51:05 GMT
I can't praise Merlin Cycles enough. The delivery times are amazing. Wiggle have been pretty damn good in the past. I'd ideally like to use LBS but they are all crap near me.
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kmack
Peloton Rider
Posts: 66
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Post by kmack on Feb 25, 2014 20:03:50 GMT
Nice one needles, I have never had any issues with them so haven't had contact with their customer services. Yet my son does miss the Haribo sweets, they stopped putting them into the packages. Anyone else missing them? When was the last time you used them. I got some odds and sods a couple of weeks back and there were Haribo's in mine. The kids didn't even get a sniff of them Delish!
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Post by Whitestar1 on Feb 26, 2014 10:29:41 GMT
Nice one needles, I have never had any issues with them so haven't had contact with their customer services. Yet my son does miss the Haribo sweets, they stopped putting them into the packages. Anyone else missing them? When was the last time you used them. I got some odds and sods a couple of weeks back and there were Haribo's in mine. The kids didn't even get a sniff of them Delish! Last order was in the Christmas gone. I intend to keep an eye out on the next purchase!
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